GENERAL CONDITIONS OF ORDERS – PREAMBLE
This conditions are agreed between Lavor, brand of Eurobotónia – Industria de Botões, Lda, company office it’s Rua Damão n.º 29 4435-498 Rio Tinto – Portugal, registered in CRC Porto, with identification number 500002274 henceforth referred for “Lavor”, and anyone singular or collective person who make an order on Lavor’s site (www-lavorneedles.com) henceforth referred for “User”.
This general conditions apply of visitants of Lavor’s site (www.lavorneedles.com) and any comercial transactions realize on our site.
Lavor and User’s agreed about our comercial relationships it’s regulated exclusively for this generals conditions.
Article 01 – OBJECT
The Terms & Conditions aim to define the selling terms between Lavor and the User, from the order’s placement until the after-sale services, through payment and delivery.
Article 02 – PRODUCTS
The Terms & Conditions apply to products which are displayed and indicated as being sold and dispatched by Lavor (hereinafter the “Products”).
Article 03 – PRICES
The prices listed on the Lavor site are to be understood in euros and not including the current taxes and charges, ie the prices shown still add the value of the VAT at the rate in force.
The prices advertised on the website www.lavorneedles.com do not understand as mentioned above the shipping costs, which will be calculated according to the method specified in point / article 4 and indicated to the User in the email about the payment.
Prices and specifications are subject to change without notice. However, once the order is validated, prices can not be changed.
Article 04 – PLACING AN ORDER
4.1 Preliminary identification of the User
To place an order, the User has to login in with his/her email address and his/her password. If the User don’t have this information or an account, shall follow the registration procedure as indicated on the Site.
If the User looses or forgets his/her password, he/she shall ask for it again by logging in to his/her customer account and by clicking on “I’ve forgotten my password”. He/she shall receive it on the email address he/she would have provided at the time he/she had registered.
4.2 Registration and confirmation of the order
The User shall exclusively place his/her order online, through the Site.
After confirming his/her order, the User shall accept the Terms & Conditions, choose the delivery’s address and finally confirm the order. This final step amounts to the completion of the order contract between Lavor and the User.
By placing an order, the User agrees on the Products’ prices and description offered for sale. Any complaint about this shall intervene through the exercise of the right of withdrawal and through the legal and contractual guarantees as mentioned below.
Lavor reserves itself the right to freeze the User’s order in the event of a non-payment, an incorrect (shipping) address or any other problems occurring on his/her account until the problem is solved.
If the Product which has been ordered and paid is unavailable from stock (temporary unavailability or sold-out), the User shall receive an e-mail informing him/her of this unavailability. If the Product is sold-out, it shall be cancelled and removed from the order and the User shall be fully refunded. However, the rest of the order shall remain firm and final.
For any inquiry relating to an order’s tracking, the User shall check his/her customer account on the Site or contact the Customer Service under the conditions laid down in the Preamble. After receiving the email confirming his/her order’s dispatch, the User can track it on the UPS’ website under the conditions laid down in Article 6 (Delivery).
4.3 Order’s acknowledgement by Lavor
Lavor shall acknowledge the User’s order by email sent to the email address which he/she would have previously provided.
Article 05 – PAYMENTS
The payment process of the order is carried out on the website www.lavorneedles.com and made subsequent to it, for which the User is contacted via email. In the email will follow all the data necessary for the User to pay for your order.
Article 06 – DELIVERY
The delivery coast are different for European addresses and for other countries, but this information are send to the users/clients afther order in our website. This process are like this because for the calculation value of delivery coast its required know (among other things) the weight of the volume for examples.
For consult the status of your order, the User’s do send an email for [email protected].
If all the products are available, the shipping average for the European countries are between 8 and 10 days. For the other countries the shipping are between 9 and 15 days.
6.1 Shipping and Customs Information
- Customs Duties and Taxes: Depending on your location, your order may be subject to customs duties, taxes, or other fees imposed by your local government. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout.
- Handling Fees: Any additional handling fees associated with your order are also the responsibility of the recipient.
We recommend checking with your local customs office or postal service for more information on potential fees before placing your order.
If you have any questions or need assistance, feel free to reach out to our customer service team at [email protected]
Article 07 – RIGHT OF WITHDRAWAL AND REFUNDS
Lavor as a rule does not accept exchanges and returns, except in certain specific circumstances to be examined on a case-by-case basis by Lavor.
Article 08 – GUARANTEES
All the products sold by Lavor are subject to strict quality controls. However and despite our great care, some items might turn to be defective.
In such an event, the User is kindly asked to return the said items within thirty (30) days of the parcel’s receipt, specifying the type of defect on the return form attached to the invoice.
Furthermore, the User enjoys the statutory protection of the Consumer law in force in his/her country which may be more favourable.
Certain items are subject to a contractual guarantee which is more favourable than the legal one. For instance, the items labelled “Valeur sure” and those labelled “Best” are guaranteed that they do not suffer from any manufacturing defect respectively for 6 months and one year.
For any queries, the User is advised to call the Customer Service under the conditions laid down in the Preamble.
Article 09 – EVIDENCE, PRESERVATION AND STORAGE OF TRANSACTIONS
The online supply of the User’s card number as well as the confirmation of his/her order shall amount to an evidence of the entire order. This also makes the price of the items (as quoted on the form order) immediately due.
Article 10 – LIABILITY
Lavor commits itself to describe and display as accurately as possible every product sold on the Site. However, Lavor cannot be held liable where the failure to perform its obligations is due to an unforeseeable and insurmountable event caused by a third party to the contract or by a case of force majeure.
Similarly, Lavor cannot be held liable for any inconvenient or damages caused by the use of the Internet network, i.e. an interruption of the service, an external intrusion or the presence of computer viruses.
Lavor cannot be held liable for the breach of any provision which would be in force in the User’s country, towards which it would not have actively targeted its activities, via marketing operations.
Article 11 – INTELLECTUAL PROPERTY
All the content you see and hear on the Site including underlying technology, are protected under copyright, trademarks or patents.
Trademarks, logos and models which are displayed on the Site belong solely and exclusively to Lavor. Their disclosure does not amount to a license granted by Lavor or a right to use any of the said trademarks and distinctive features protected under a copyright. Thus they cannot be utilised without being counterfeit.
Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in any ways.
However, this shall be authorized under the following circumstances: it is possible to download a copy of these documents on a computer for a strictly personal and non-commercial use provided that the User does not change the information and keep the copyrights and other proprietary notices intact. The modification or the misuse of these documents amounts to a breach of the Intellectual Property rights of Lavor.
Where a User, who has his/her own website (for a non-commercial use), wishes to include a link to the homepage of the Site, he/she shall be obliged to seek the authorisation of Lavor before doing so. This shall not amount to an implicit this shall not amount to a transfer or assignment of right, title or interest in any content or materials.
However, any hypertext link to the Site which utilises the “framing” and the “in-line linking” techniques is strictly forbidden. In any case, any link may be removed on simple request of Lavor.
Article 12 – PERSONAL DATA
Collection, treatment and archiving of personal data:
In an attempt to perform efficiently its obligations, Lavor must collect certain personal information about the User (surname, first name, email address and home address).
By giving to Lavor his/her email address, the User will be able to receive an email acknowledging his/her orders. Lavor is obliged by the law to check the accuracy and ensure the updating of the personal data that it had collected. Therefore, the User is entitled to access, modify and delete his/her personal information.
The User is informed that this automatic data processing, (especially the management of email addresses), has been declared to XXX .
A Lavor strives to ensure the confidentiality and security of the data transmitted on the Web. In this respect, please note that the website www.lavorneedles.com utilises a secure payment mode, called Secure Socket Layer (SSL).
In an attempt to train our Customer’s service and for quality’s monitoring purposes, please note that certain phone calls may be recorded. Further, certain data may be processed in Portugal for the management of Users calls purposes.
Article 13 – LAW AND JURISDICTION
The Terms & Conditions are governed and construed in accordance with Portuguese law. Contracts concluded through the Site as well as any dispute arising out from them shall be governed by Portuguese law. An amicable solution (through an ombudsman system) shall be considered before any judicial remedies. In the event where this solution would fail, the Portuguese Tribunals shall have a non-exclusive jurisdiction to hear these disputes. However, this provision shall not deprive the European consumers from their national statutory rights.
